Skip to content

Terms and Conditions

SABON - Website Terms of Use


Last updated on: April 2024

1. You are requested to read these terms of use carefully. The website (hereinafter: "the website") is a website on the Internet (the network) operated by Sabon Global Ltd. (hereinafter: "the company" and/or "Sabon" and/or "we"). , whose registered address is 16 Mzoda Street, Zone 5800160. The website provides general information about the company and its products, and includes a virtual store for purchasing the company’s products.

2. The following applies equally to both genders, and the use of the masculine is for convenience only. Likewise, terms specified in the singular will carry the meaning given to them in the plural as well and vice versa.

3. It should be emphasized that upon performing any action on the site, including purchasing a product, you agree, approve and accept these terms of use (hereinafter: "terms of use"), and that you and/or anyone on your behalf will not have any claim and/or claim against the owner The website and/or its operators and/or anyone on their behalf. If you do not agree to be bound by the terms of use, please refrain from using the site.

4. The website’s terms of use include: (a) these terms of use; (b) the privacy policy published on the website (hereinafter: "Privacy Policy"); and (c) shipping policy published on the website, which together form an integral and inseparable part of the terms of use of the website. Except if expressly stated otherwise: (1) any reference to the website in these terms of use shall include any part of it; and (2) all provisions of these terms of use shall apply in favor of: 1) Sabon’s subsidiaries or business partners, including their successors and assigns; 2) any entity that controls the soap; 3) any entity controlled by soap; and 4) any entity under common control with Soap.

Updating the terms of use

5. We reserve the right, in accordance with our sole discretion, to periodically change these terms of use to updated terms of use (hereinafter: the "updated terms of use"), and this without prior notice before the updated terms of use come into effect. You agree that we will notify you of the updated terms of use by uploading them to the website, and your continued use of the website after the publication of the updated terms of use constitutes your agreement to these terms of use. The updated terms of use will apply to website users immediately upon their publication on the website, unless otherwise stated.

Your Representations and Commitment

6. When making a purchase on the website - you declare that you are of a legal age that allows you to make transactions in the country in which you live, at least eighteen (18) years old, and that you are the owner of the credit card and/or debit card and/or payment method in which The purchase will be made.

7. If you are using the website on behalf of a legal entity (including a company, partnership or authorized dealer), you declare that you are authorized to perform any action on behalf of said legal entity.

8. You declare that all the information you provide to us at any time will be true, accurate, current and complete, and you agree to update this information as required in order to maintain its accuracy.

9. You agree that you will not transfer, collect or use the details of other customers.

10. You declare that you will be solely responsible for keeping your password (if any) confidential and secure. In addition, you declare that you will be personally responsible for the use of the telephone, computer, modem and any other equipment or any software required in order to enter and use the website and make purchases on it.

11. You declare that you will not do any of the following actions: upload to the site illegal content or images that show violence, nudity (including partial), discrimination, content that harms a third party, pornographic or sexually suggestive content, content that includes defamation, bullying, harassment, abuse , threats, impersonation or intimidation of persons or entities, private or confidential information, including, without limitation, another person’s credit card information, social security number, and confidential telephone numbers or addresses. If you perform any of the actions mentioned above, we will be entitled to immediately terminate your use of the website and prevent your use of it in the future.

12. You may not use the website for any illegal purpose. When using the site, you agree to comply with all provisions of the law, regulations and law that apply to this use, including and without limitation, legislation relating to the protection of intellectual property and privacy.

13. You agree that you will not use any device, software or other means to harm or attempt to harm or change the proper operation of the website and/or the servers and/or networks connected to the website and the services provided therein. Also, you agree that you will not perform any action that may cause an unreasonable or disproportionate load on the site’s infrastructure. In addition, you agree not to use a robot, or any other automatic or manual means, in order to monitor, collect or copy the site or the soap content (as defined in section 61 below) stored on the site, or from them, without the express written permission of the company representative the authorized The above shall not apply to standard search engine technology whose purpose is to direct surfers to the site without infringing the company’s intellectual property rights.

14. You agree that you will not interfere, disrupt, change, destroy, damage, limit, sabotage or affect in any other way the proper operation of the site in any way, including and without limitation, through the use of any harmful or unapproved code, viruses, worms, horses Trojans, spyware, malware or any destructive or disruptive means or technology.

15. You are not allowed to create a presentation on another website according to which it is related to the Soap website or works in cooperation with the company without receiving express permission from the company.

16. You may not imitate the website, create an alternative version of the website, or create an impersonating version of the website or part of it.

17. You may not send junk mail (spam), or any other type of electronic correspondence to the site’s customers or to any third party, and if you do so - you will be solely responsible for all the resulting consequences.

18. You may not plant any content or code on the website and/or change and/or interfere in any other way with any page of the website displayed in the customer’s browser or mobile device (including a phone, tablet, computer or any other electronic tool).

19. You may not create accounts on the website by unauthorized means, including through the use of automated devices, dedicated software, robots, or similar and other technological means.

20. You may not restrict (or attempt to restrict) another customer from his name 

on the site, or create any tools to violate these terms of use.

21. When making purchases on the website, you agree that you will make legal transactions in good faith for your personal use, and not for any other purpose, including for the purpose of retail and/or wholesale sales and/or for display without a permit on other websites, and you undertake not to make idle orders, and also not to resort fraudulently when making purchases on the website.

22. We reserve the right to immediately terminate your use of the website in accordance with our sole discretion and without any notice in any case where there is a reason justifying such action. If you violate any part of these terms of use, or act contrary to these terms of use or create any risk or legal exposure for us, we will be entitled to stop providing you with the company’s services (or part of them), or block your use of the website. You declare that in the case mentioned above, you will be prevented from raising any claim and/or demand from us in this matter.

The manner and conditions of sale

23. Sabon operates a virtual store on the website, and allows you to purchase various products and services through it via the Internet. In order for the order to be carried out quickly and without problems, it is necessary to make sure to provide correct and accurate details on the website, otherwise we cannot guarantee the execution of the order.

24. Use and purchase through the website require prior registration. As part of the registration, you will be required to provide personal information, including your full name, address, contact details, e-mail address and credit card information. The data you provide during registration will be stored in the system’s database and according to the provisions of the law. You are not required by law to provide the information, but without it you will not be able to use the sales services provided on the website. You are requested to act carefully in providing the details and provide only correct details. When registering, you will receive a username and password from the system. The username and password will be used by you every time you use the system services for the purpose of identification. Keep your username and password confidential to prevent others from misusing them. Be sure to change your password as often as possible.

25. After making the purchase using the credit card, the company will check the credit card details. The order will be accepted only after receiving approval from the credit card companies. Your credit card will be charged for the cost of the product or service you purchased immediately after performing the operation and upon receipt of approval from the credit card company.

26. The details of the purchase operation on the website are transferred using an encrypted security protocol (SSL), which is accepted in electronic commerce, to the company’s data processing computer. The credit card will be charged through a secure external clearing system.

27. The company and/or anyone on its behalf will not be responsible, directly or indirectly, in the event that the purchase details were not received in the system and/or for any technical or other malfunction that prevents you from purchasing through the website.

28. Knowingly entering false information may constitute a criminal offense. Civil and criminal legal measures may be taken against those who submit false information, including claims for damages for damages caused to the company due to the disruption of the sales procedures.

29. By actually making the purchase on the website, you hereby give your consent to receive receipts, invoices, credit notices and tax invoices as a computerized document as defined in the Income Tax regulations and confirm that you have the necessary technological means for this. You know that you can cancel your consent at any time by writing to Sabon at

30. The prices shown on the website include VAT, unless otherwise specifically stated.

31. Every purchase on the website is conditional on making a minimum purchase of NIS 50.

32. You can pay on the website using the Visa, Leumi Card, Mastercard, Isracard, American Express and Diners credit cards as well as using a PayPal, Bit, Multipass account.

33. The images of the products displayed on the website are for illustration purposes only, and there may be differences between the appearance and specifications of the product and the image displayed on the website.

34. The variety of products, services and prices (including for delivery) and the terms of payment on the website can change from time to time at the sole discretion of the company.

35. We apologize in advance for any inconvenience that may be caused by the lack of stock of a certain product. In case you purchase a product that is out of stock, the company will notify you of this as soon as possible and will not charge the credit card you provided. The company does not guarantee that a product appearing on the website is in stock, and no compensation will be given if a purchased product is not delivered due to lack of stock.

Shipping policy and costs

36. We will deliver orders only within the borders of the State of Israel.

37. The sale on the website is for individuals only, and no wholesale sale will be allowed.

38. Shipping policy:

Delivery of products on the site will be done in accordance with the delivery policy published at:

39. When ordering home delivery, we will deliver any product purchased to the address entered at the time of purchase. We undertake to deliver the purchased products on the condition that the credit card payment has been approved as detailed above and below.

40. We will not be responsible for any damage due to a delay and/or delay in delivery and/or non-delivery caused by force majeure and/or events beyond the control of the company, including strikes, accidents, bad weather, security emergencies, hostilities, Terrorism and the like.

41. The date of delivery of the products is on business days counted from the day of receipt of approval for the transaction from the credit company (Sunday-Thursday, not including Fridays, Saturdays, holiday eves, holidays, holy days and Sabbaths).

42. The shipping fees listed on the website do not include unusual transportation (transportation to high floors without an elevator, or transportation that requires additional manpower or special means). In the case of unusual transportation as mentioned above, we will be entitled to cancel the order at the company’s discretion, or charge an additional fee in addition to the payment for normal transportation.

43. The payment for the shipment will be made using the credit card and will be added to the total payment of the transaction.

44. We reserve the right, in accordance with our sole discretion, to cancel or change the conditions related to the purchase of products, including the prices published on the website, at any time, for any reason or for no reason.

Transaction cancellation policy / return and exchange of goods

45. The transaction can be canceled from the day the transaction is made and up to 14 days from the date of receipt of the product or from the date of receipt of a document detailing the details of the transaction, whichever is later, subject to and in accordance with the provisions of the Protection Law 

The Consumer, 1981-1981 (hereinafter: "Consumer Protection Law"). Notification of the cancellation of the deal can be given to the company in one of the following ways:

45.1. By email:

45.2. By phone: 03-3766663.

45.3. By fax: 03-5586734

45.4. By registered mail to the address: Mzoda 16 Area 5800160.

45.5. through an inquiry form on the website.

46. In the cancellation notice, the details of the transaction and the identity card number of the buyer must be specified, and if the cancellation notice was given by phone - additional identifying information.

47. If the product has been delivered to you, you may cancel the transaction within 14 days of receiving the shipment, and receive a full refund for the cost of the product. The cancellation will be done in one of the following ways:

47.1. By returning the product to one of the SABON stores in Israel.

47.2. By returning the product together with a notification of the cancellation of the transaction, by delivery to the address: 16 Al-Mazoda Street, Zone 5800160. To coordinate the delivery, please contact us by phone: 03-3766663.

48. If you are a person with a disability, a senior citizen or a new immigrant, as defined in section 14c1. (a) According to the Consumer Protection Law, you are entitled to cancel any transaction within 4 months from the date of receipt of the shipment and/or from the date of receipt of a verification message with the order details as required by law, whichever is the later, in one of the ways detailed in Sections 44 and 46 above, and this subject to presenting appropriate certificate.

49. If a gift was received with the purchase of the products, the product given as a gift must also be returned, in order to receive the refund.

50. In case of cancellation of a transaction as mentioned above, we will return to you the consideration paid for the transaction and/or the returned product, within 7 days from the date of the cancellation notice and/or return of the product, whichever is the later. Products purchased on the site and returned in the store, in the amount of NIS 150 or more, will be credited with a check from the company which will be sent by mail. In accordance with the provisions of the Consumer Protection Law, if you chose to cancel the transaction for any reason other than the following reasons: a defect in the product that is the subject of the transaction, a discrepancy between the product and the details provided to you, or in the case of the delivery of a wrong product, or if the company violated the agreement, we may charge you a fee One-time cancellation at the rate of 5% of the amount of the returned purchase, or NIS 100, whichever is lower, as stipulated by law (hereinafter: "cancellation fee"). Your request to cancel the transaction will constitute your confirmation that the cancellation fee will be used as full and final compensation for the cancellation.

51. You may exchange products bought on the website at one of the soap shops in Israel, within 30 days of receiving the shipment.

52. The replacement of the products will be done as a credit in the amount of the purchase price on the website, and not according to the price of the product in the store.

53. You are requested to check the product ordered by you immediately upon receiving it. In the event of cancellation of a transaction due to a defect in the product that is the subject of the transaction, a discrepancy between the product and the details provided to you, or in the event of delivery of the wrong product, or if the company has violated the agreement, you are requested to inform us of this as soon as possible, and we will coordinate with you the return of the product, and to the extent If necessary, we will refund you the consideration paid for the transaction and/or the returned product, within 14 days from the date of returning the product.

54. In the case of special sales and promotions, the product return and/or replacement policy will be in accordance with the regulations of the special sale or promotion in accordance with the relevant publication at the time of the special sale and/or promotion.

55. Your order may not be fulfilled in one of the following cases:

55.1. If after completing the purchase, the product you selected is out of stock;

55.2. If your credit card details or your complete details were not captured in the system;

55.3. If there is a mistake in the product offer on the website and/or in its description and specifications;

55.4. In the event that there is concern that you are acting fraudulently and/or carrying out a transaction that is not for your personal use, including for the purpose of retail and/or wholesale sale and/or for the purpose of displaying it without a permit on other websites;

55.5. In case of prevention as a result of force majeure and/or events beyond the company’s control, including strikes, accidents, bad weather, security emergencies, hostilities, terrorism, etc.;

55. In each of these cases, the company’s customer service will contact you.

General conditions and instructions

57. The site may include a link to the sites or properties of third parties, including through advertising, images or information. The information on the website may include content from third parties that we do not control, maintain or support. You expressly agree and declare that we will not be responsible in any way for third party services or features as mentioned above. Correspondence and transactions you carry out with third party services found on the website are between you and the aforementioned third party. We will not be responsible for the terms of use or privacy policies of these third-party websites or the means of user identification they use.

58. By using the website, you agree that you know that we may present advertisements and sales promotions on the website, in a manner, in a manner, and to an extent in accordance with our sole discretion.

59. We are entitled not to announce on the website about collaborations with other commercial entities, paid services, sponsored content, etc.

60. You declare and agree as follows regarding any content, information or media uploaded or transmitted on your behalf to the website and/or soap (hereinafter: "User Content"), including but not limited to feedback, questions, comments, suggestions, etc.: (1) You do not You will be entitled to confidentiality regarding User Content and we will not be obligated to protect such User Content from disclosure to third parties; (2) We will be free to copy, use, deliver, display and transfer the user content to others without restriction and allow them to use the user content as mentioned; and (3) we will be entitled to make use of any idea, concept, knowledge, content or techniques found in the user content for any purpose, including but not limited to the development, production and marketing of products and services that make use of such information. The above will not apply in relation to personal identifying information, which will be handled as detailed in the privacy policy.

61. The website contains information and content that belongs exclusively to us, or that Sabon is licensed to use from a third party (hereinafter: "Sabon Content"). Sabon content is protected by copyrights, trademarks, patents, trade secrets and other legislation, and Sabon owns and retains all rights and ownership in Sabon content and the services provided on the site. You may not make use of any kind of content 

Soap, including modification, copying, use, publication, display, transmission, sale, reverse engineering, etc.

62. The name, the Sabon logo and the unique font used in the company’s marks and on the website - are protected by copyright, and may not be copied, imitated or used, in whole or in part, without Sabon’s prior written approval. In addition, all titles, specially designed graphics, button icons and specially designed features are the intellectual property of Sabon, and may not be copied, imitated or used, in whole or in part, without its prior written permission.

63. You agree that you will not do any act or omission, directly or indirectly, that may endanger, or damage our rights or our property in soap content, the site or the software, including but not limited to, their components and the methods included in them, all the information provided by the site or any property, property intellectual and proprietary rights related to them (hereinafter together: "soap rights"). You further agree that you will not oppose or attack any request by us and/or any entities related to us in connection with soap rights, in any jurisdiction or in accordance with any law and/or treaty.

64. Sabon content may contain technical inaccuracies and/or typing errors and/or clerical errors (hereinafter: "inaccuracies"), including but not limited to inaccuracies related to pricing or availability regarding purchases and orders on the site. Without deviating from the above and below, Sabon will not be responsible for such inaccuracies, errors or omissions, and will not bear any obligation to honor orders or refer to information affected by such inaccuracies.

65. Sabon reserves the right to make changes, corrections, cancellations and/or improvements to the Sabon website and content, to the products and services described therein, at any time and without prior notice, including after the approval of any transaction.

66. Certain pages and/or parts of the website may be restricted to soap customers or other authorized users. The information and content found in the aforementioned restricted pages and/or sections is confidential, and will be considered an integral part of Soap content. We reserve the right to prevent entry, or use of these restricted pages and/or sections in cases where we determine that said use or access interferes with the site’s activity or causes a commercial advantage to third parties that harm the soap.

67. We intend to keep the site available at all times. However, there may be cases in which the site will be interrupted, including but not limited to, for the purpose of planned maintenance or upgrades, for emergency repairs or as a result of a failure of the Internet, communication and/or equipment.


68. The website, including soap content, is provided on an "AS IS" basis. With your use of the website, you agree that Sabon and/or anyone on its behalf, including its employees, managers, directors, officers and/or entities related to it, will not have any responsibility of any kind regarding any use of any kind on the website, including the following issues: (1) the sales service; (b) soap content; (c) Site security. In addition, you agree to exempt Savon and/or anyone on its behalf from any liability in connection with the way the website is used, including incompatibility of the operating system with the website, normal operation without interruption, system integration or protection against viruses.

69. It is hereby clarified that Soap and/or anyone on its behalf does not guarantee that the website and the services offered there will operate without malfunctions or interruptions; that the faults discovered in it will be corrected; or that the website and the servers containing the information contained therein are protected against harmful components, including but not limited to viruses.

70. You declare that your use of the website is your sole responsibility. Sabon and/or anyone on its behalf do not make any representation or statement that the information (including instructions) on the website is accurate, complete or useful, and do not guarantee that your use of the service is in accordance with the provisions of the law in a particular jurisdiction. When using the site, you declare that all your activities are legal in the jurisdiction and/or country where you are located.

Limitation of Liability; waiver

71. Sabon and/or anyone on its behalf shall not be liable to you for any loss or damage of any kind (including, but not limited to, direct, indirect, commercial, punitive, incidental or consequential damages) related, directly or indirectly, to: a) the website and its use; (b) soap content; (c) your use, or inability to use the website and the services offered therein; (d) any action taken in connection with an investigation on our behalf or on behalf of law enforcement authorities concerning your use or another third party’s use of the Service; (e) any action taken in connection with copyright or other intellectual property rights; (f) any error or omission in the operation of the website; or (g) any damage to a website user’s computer, mobile device or other equipment or technology, including, but not limited to, security damage or damage caused by viruses, bugs, intentional interference, fraud, error, omission, interruption, malfunction, delay in operation or broadcast, computer system or network failure, or any technical or other failure, including but not limited to, damages for lost profits or unsigned agreements, loss of accounts, loss of reputation, loss of information, stoppage of work, management time or work spent, accuracy of results or Any other failure, whether foreseeable, including whether Sabon and/or anyone on its behalf was aware or should have known of the possibility of such damages, whether in agreement, negligence, absolute liability or tort (including, but not limited to, whether was caused in whole or in part by negligence, acts beyond the control of the parties, failure of means of communication, theft or loss).

72. Soap and/or anyone on its behalf shall not be liable to you or any other party for any loss, damage or injury, including but not limited to death or personal injury. Certain jurisdictions do not allow the exclusion or limitation of incidental or consequential damages and in those jurisdictions the exclusion and limitation may not apply to you. In any case, the total responsibility of Sabon and/or someone on its behalf towards you for any damage, loss or any claim will not exceed the amount of NIS 250.

73. You agree that if you suffer damages, loss or injury resulting from our actions or omissions, the damages, in any case, you will not be entitled to request an injunction preventing the use of the website, the services offered on the website, property, product or other content belonging to or controlled by Soap, and you will not have any right to participate in or delay the development, production, distribution, publication, presentation or use of the site, property, or 

narrow, in the Service or in other content belonging to or controlled by Soap.

74. By accessing or using the service, you understand that you are waiving your rights in connection with claims that are unknown to you at this time.

75. Sabon and/or anyone on its behalf are not responsible for the actions, content or information of third parties, and you release the Sabon parties from any claim for damages, known or unknown, arising from or related to the claim against said third parties.

76. The exemption, limitation of liability and waiver included in sections 71-75 above, shall not apply for damages caused due to bodily harm and/or fraudulent damages and/or misrepresentations and/or for any other liability, which cannot be limited in accordance with the provisions of the law.


77. You, and anyone acting on your behalf or on your behalf, agree that (in accordance with our request) you will indemnify Sabon and/or someone on its behalf for any claim, liability, damages, loss and/or expenses, including but not limited to d and costs, arising from or related in any way to any of the following (including as a result of your direct activities on the website or those performed on your behalf): (1) access or use of the website; (2) violation or alleged violation of these Terms of Use; (3) violation of third party rights, including but not limited to, any right of intellectual property, publicity, confidentiality, property or privacy; (4) violation of laws, regulations, orders, orders or instructions of any governmental or quasi-governmental authorities, including but not limited to, regulatory, administrative or legislative authorities; or (5) any misrepresentation. You will cooperate as required by Sabon and/or anyone on its behalf in defending against any such claim. Sabon reserves the right to manage the defense and control any matter related to indemnification on your behalf, and you will not compromise on any such matter, except with Sabon’s prior written consent.

Precedence of documents

78. In the event of a contradiction or inconsistency between the provisions of these terms of use and the privacy policy and/or other publications on the website, the provision most favorable to Sabon will prevail in any matter, and you hereby waive and be precluded from raising any claim and/or demand from Sabon in this matter.

Limitation Agreement

79. You agree that any claim you have related to or arises from your relationship with Soap will be submitted within one year from the date of its formation. Any claim submitted at any time later than one year as mentioned, will be invalid. The provisions of this section shall be considered an agreement for the purpose of section 19 of the Limitation Law, 5788-1958.

The law began; Jurisdiction

80. Israeli law will apply to these terms of use only. The competent courts in Tel Aviv will have exclusive jurisdiction in connection with any dispute arising from the implementation or interpretation of these terms of use. With your use of the website, you declare that you will not object to the jurisdiction or its place due to lack of personal jurisdiction, improper forum or any other reason. You further agree that the United Nations Convention on the International Sale of Goods shall not apply to these Terms of Use.


81. Messages on behalf of Sabon may be delivered to you by e-mail, by regular mail, by text message to the mobile phone with which you registered on the website or through advertising on the website.

82. Messages can be sent to us by registered mail to the address: Sabon Global Ltd., 16 Al-Mazoda St. Area 5800160, or through a contact form on the website.

Territorial restrictions

83. The information provided on the website is not intended for distribution or use by any person or entity in any jurisdiction or country whose distribution or use is contrary to the provisions of the law in that jurisdiction or country. We reserve the right to change and/or limit the availability of the site and the services therein or any part thereof, and to limit the amounts of content, programs, products, services or other features provided by us depending on the country in which you are located.