Website regulations

SABON Website Terms and Conditions

A. Definitions

In these Terms and Conditions, the terms defined herein shall have the following meanings:

1. The Company – Golf A.K. Group Ltd., Company No. 510289564, located at: 5 HaMelacha St., Netanya 4250540, Israel.
2. The Website – the website: www.sabon.co.il.
3. The Products – the various products displayed on the Website and offered for sale.
4. Business Day – weekdays (Sunday through Thursday), excluding Fridays, Saturdays, holiday eves, holidays, statutory rest days, intermediate holiday days (Chol HaMoed), and memorial days.
5. Customer – any person using the Website and the services and content included therein, including ordering and purchasing Products, including on behalf of third parties.

B. General

1. The Website serves as an online store for the sale of Products and is owned by and operated by the Company and/or by anyone on its behalf.
2. For any question or inquiry, you may contact the Company’s customer service directly by phone: 073-7099999 or by email: golfcoservice@golfco.co.il.
3. These Terms and Conditions constitute the legal basis for orders and browsing on the Website and exclusively govern the relationship between the Company and its customers. Browsing the Website and/or performing actions on the Website constitute the Customer’s agreement to accept and act in accordance with these Terms and Conditions. If you do not agree to any of the provisions of these Terms and Conditions, you are requested not to use the Website. These Terms and Conditions are drafted in the masculine form for convenience only, but are intended for all genders.
4. Placing an order and/or purchasing a Product through the Website is subject to all provisions and conditions of these Terms and Conditions and to the provisions of any applicable law. Subject to applicable law, the Customer and/or anyone on the Customer’s behalf shall have no claim and/or demand and/or cause of action against the Website and/or the Company and/or any of its directors and/or employees in connection with the provisions and conditions of these Terms and Conditions.
5. The Company reserves the right to amend these Terms and Conditions from time to time at its sole discretion, without any requirement to provide notice and/or advance warning. Subject to applicable law, the latest version shall be the binding version.
6. Product prices include VAT as required by law, but do not include shipping fees.
7. The Company’s computerized records regarding actions performed through the Website shall constitute prima facie evidence of the accuracy of such actions.
8. Product images displayed on the Website are for illustration purposes only and are not binding upon the Company.
9. The Company does not undertake to maintain inventory of all Products whose images appear on the Website.
10. The Company makes every effort to ensure that the information presented on the Website is complete and accurate; however, it is clarified that inaccuracies or errors may appear in good faith, and subject to applicable law, the Company shall not bear any liability arising from or related to them.
11. The Company may update Product prices on the Website and shipping rates from time to time without prior notice. The price applicable to an order is the price published at the time the order process is completed (including the provision of payment method details). If prices are updated before completion of the order process, the Customer will be charged according to the updated prices.
12. The Company may offer promotions, benefits and discounts on the Website (hereinafter collectively: “Promotions”) or through any other communication channel – including telephone, email, or text message. The Company may at any time discontinue, replace, or change such Promotions without prior notice, subject to applicable law. Promotions displayed on the Website apply only on the Website, and the Company is not obligated to apply them at its physical points of sale (it is also possible that physical points of sale or other websites will offer promotions that do not apply on the Website). It is hereby clarified that there may be differences between Product prices on the Website and Product prices at physical points of sale, even for the same Products.
13. These Website terms of use apply to use of the Website and the services included therein via any computer or other communication device (such as a mobile phone, handheld computer, etc.). These terms of use also apply to use of the Website whether via the internet or via any other network or means of communication.
14. When a shopping cart is updated, and subject to applicable law, the Company reserves the right to send the Customer a reminder regarding an abandoned cart by email to the address provided. The Customer will have the right, at any time, to notify the Company that the Customer does not wish to receive further mailings, beyond the Company’s legal obligations and what is required for operating the Website and providing service to the Customer.
15. Upon registration to the Website, the Customer may opt to join the Company’s marketing mailing list (the “Mailing List”). If the Customer wishes to unsubscribe after joining, this can be done easily via the link at the bottom of the received mailing or by contacting: sabonservices@golfco.co.il, at the Customer’s choice. For the avoidance of doubt, the Company may still use the Customer’s details for the purposes set forth in the Website’s privacy policy and for sending operational notifications (such as: invoice receipt, order confirmation, reminders regarding shopping processes that began but were not completed, etc.), in accordance with applicable law, even if the Customer is not subscribed to the Mailing List.
16. Registration to the Website is limited to creating one account per Customer. The Company reserves the right to remove duplicate accounts.
17. Orders placed by a Customer under the age of 18 at the time of ordering may be made only with the approval of a parent and/or legal guardian. Entering a parent’s and/or legal guardian’s payment method details shall be deemed consent to the purchase by a minor Customer.
18. The Company may, at its reasonable discretion under the circumstances, cease operation of the Website at any time without prior notice (however, it will honor orders already approved up to that time).
19. The Company may, and reserves the right to, deny access to the Website and/or prevent placing orders through the Website, or cancel orders, or discontinue a Customer’s use of the Website in any case where: (a) the Customer committed an unlawful act and/or violated applicable law; (b) the Customer breached any provision of these Terms and Conditions or any other binding instruction appearing on the Website or in other engagement documents applicable between the Customer and the Company; (c) the Customer committed an act or omission that may harm the Company and/or anyone on its behalf and/or any third party, including other customers and users of the Website or the proper operation of the Website, including, without limitation: intentionally providing incorrect details, fictitious orders and/or intentional cancellations of transactions and/or use of a credit card or other payment method in the Customer’s possession whose details came into the Customer’s possession unlawfully; (d) there is an outstanding debt to the Company and/or its related companies and the payment due date has passed; (e) the Customer’s credit card or other payment method has been blocked or restricted for use in any manner; or (f) for any other reason not listed above that the Company deems appropriate, at its reasonable discretion under the circumstances. In such cases, the Company may, among other things and without limitation, track the Customer’s use of the Website, transfer the Customer’s behavioral patterns to the relevant authorities and/or, subject to applicable law, to third parties who demonstrate, to the Company’s satisfaction, that they have been harmed by the Customer’s infringing activity, and take any other action the Company deems necessary to protect its property and/or its rights and/or the rights of third parties.
20. The interpretation and enforcement of these Terms and Conditions and/or anything arising therefrom shall be in accordance with the laws of the State of Israel and, if necessary, shall be adjudicated exclusively in the courts of the Central District. In the event of a conflict between mandatory provisions of applicable law and these Terms and Conditions, the provisions of applicable law shall prevail.

C. Website Registration and Placing Orders

1. Purchasing Products through the Website may be performed only by a registered Customer. Completing all details required for registration is a condition for placing an order. The Customer is solely responsible for keeping their account details confidential.
2. To ensure efficient order processing without issues, all required details must be provided accurately and up to date. If incorrect details are provided when placing an order, the Company cannot ensure that the order will be received, processed, or that the Products will reach their destination. If Products are returned to the Company due to incorrect and/or erroneous details, the Company may charge the Customer an additional amount for shipping fees.
3. A condition for placing orders through the Website is that the Customer has a valid payment method (not restricted or blocked for any reason). If a credit card is used, only a valid Israeli or international credit card issued in Israel by one of the credit card companies will be accepted. If the Customer uses the credit card details or other payment method of any third party, such use is at the Customer’s initiative and with the full consent of the registered owner of the credit card or payment method, and the Customer shall bear sole and full responsibility and shall immediately indemnify the Company for any claim and/or demand by the owner of the credit card/other payment method or any third party in connection with the Customer’s use as aforesaid.
4. The order details entered by the Customer in the order form and the transaction record in the Company’s computer systems shall constitute conclusive and final evidence of the correctness of the transaction.
5. After payment details are entered on the payment page, the Customer will receive confirmation by email to the address provided during registration, indicating that the order details have been received. This confirmation does not obligate the Company to supply the Products; it only indicates that the order details were received by the Company.
6. Shipment of the order is conditional upon the Product actually being in stock in the Company’s warehouses. If the Product is not in stock, the Product order will be canceled and the Customer will not be charged / will be credited, as applicable, for that Product. The Company is not obligated to notify the Customer in advance if a Product order is canceled. It is clarified that the remaining items in the order will be supplied to the Customer in accordance with the order.
7. The last shipping destination updated by the Customer may be stored as the default destination for future orders. The Customer may change the desired shipping destination in any order.
8. Payment via an online payment service provider is subject to the provider’s terms and privacy policy.
9. After placing an order, the Customer name on the invoice cannot be changed. The Customer agrees to receive the invoice by email. The Customer may withdraw consent at any time by contacting: sabonservices@golfco.co.il or 073-7099999.

 

D. Transaction Cancellation and Product Return Policy

1. The provisions of this section are subject to the Israeli Consumer Protection Law, 1981 (the “Consumer Protection Law”).

2. A Customer may cancel a transaction for the purchase of a Product from the date of the transaction and no later than 14 (fourteen) days from the date of receiving the Product or receiving the disclosure document in accordance with the Consumer Protection Law, whichever is later, by delivering notice to the Company. In such case, the Customer will be entitled to a refund of the amount paid for the Product, and the Company may deduct cancellation fees in the amount of 5% of the Product price or NIS 100, whichever is lower. Notwithstanding the foregoing, the Company will not charge cancellation fees if the cancellation results from a defect in the Product, a discrepancy between the Product and the details provided about it in accordance with applicable law, failure to supply the Product on the agreed date, or any other breach by the Company in connection with the transaction. In such case, the Customer shall notify the Company and a date for collection of the Product will be coordinated, all in accordance with applicable law.

3. If the Customer wishes to return a Product in exchange for store credit for purchases at “Sabon” brand stores, the Customer will be entitled to do so if the return is made no later than 30 (thirty) days from the date of receiving the Product or receiving the disclosure document in accordance with the Consumer Protection Law, whichever is later. Returning a Product and receiving store credit will be permitted only if the return is made at the physical stores of the “Sabon” brand (excluding outlet stores), when the Product is returned in proper condition, unused, and in its original packaging. It is clarified that store credit will not include shipping fees.

4. A Customer who is a person with a disability (as defined in the Equal Rights for Persons with Disabilities Law, 1998) (a “Person with a Disability”), or a person aged 65 or older (a “Senior Citizen”), or a person for whom five years have not yet elapsed since receiving an immigrant certificate or eligibility certificate from the Ministry of Aliyah and Integration (a “New Immigrant”) may cancel a transaction for the purchase of a Product from the date of the transaction and up to four months from the date of receiving the Product or receiving the disclosure document in accordance with the Consumer Protection Law, whichever is later, provided that the engagement in the transaction included a conversation between the Company and the Customer, including a conversation via electronic communication. If a Person with a Disability / Senior Citizen / New Immigrant requests to cancel a transaction as stated above, the Company may require the Customer to present documentation proving such status. If such transaction is canceled, the Company will refund the amount paid for the Product and may deduct cancellation fees in the amount of 5% of the Product price or NIS 100, whichever is lower. Notwithstanding the foregoing, no cancellation fees will be charged if the cancellation results from a defect, non-conformity, late supply, or any other breach by the Company in connection with the transaction; in such case collection of the Product will be coordinated, all in accordance with applicable law.

5. Where a Customer has the right to cancel a transaction under these Terms and Conditions or the Consumer Protection Law, the cancellation notice may be delivered in one of the following ways:
(a) At any “Sabon” brand store (excluding outlet stores). To view the full store list, click here.
(b) By phone (Company customer service): 073-7099999.
(c) By email (Company customer service): sabonservices@golfco.co.il.
(d) By registered mail to: 5 HaMelacha St., Netanya.
(e) By submitting an inquiry to the Company through the Website.
The cancellation notice shall include the Customer’s name, ID number, and order number.

6. Any refund will be made under the same terms as the original transaction (i.e., a transaction paid in installments will be credited in a corresponding number of installments, and a transaction charged as a single payment will be credited as a single payment).

7. Nothing stated above shall derogate from the Company’s right to claim its damages due to a reduction in the value of the returned Product resulting from significant deterioration in its condition.

8. In the event of a return/cancellation of a transaction for the purchase of a Product that included an additional benefit in addition to the purchased Product (for example, an additional Product as a gift, an additional Product at a discount, etc.), the provisions of this chapter shall apply, and the refund or store credit, as applicable, shall reflect the amount actually paid after receipt of the benefit.

9. Exchange/return procedure – the Product must be returned to one of the “Sabon” brand stores (excluding outlet stores). To view the full store list, click here.
For details regarding returns, visit the “Exchanges and Returns” page, click here.

10. The right to cancel a transaction / returns / exchanges shall not apply to Products specified in the Consumer Protection Law, including, among others:
(a) Products manufactured especially for the consumer following the transaction;
(b) Products that can be recorded, duplicated or copied, whose original packaging has been opened by the consumer;
(c) Perishable Products (with a short shelf life).

11. It is not possible to cancel a transaction / return / exchange a single item purchased as part of a set/kit/bundle; only the entire set/kit/bundle may be returned or exchanged, including all components.

E. Supply and Shipping

1. Supply of the Product to the Customer is carried out via home delivery by a courier company or via self-collection from selected stores, where such option exists in the transaction.
For full details regarding supply and shipping, visit the “Shipping” page, click here.

F. Company Liability

1. Subject to the liability limitations under applicable law, the Company and/or anyone on its behalf shall not be responsible for and shall not bear any direct, indirect, consequential or special damage caused to the Customer and/or anyone on the Customer’s behalf and/or any third party as a result of use of or purchase via the Website in violation of these Terms and Conditions, or due to acts or omissions of the Customer and/or third parties, including, without limitation, communication providers (including in connection with any malfunction and/or disruption, temporary or permanent, in communication lines) and/or unauthorized access, attacks, hacking and intrusion into information (or any attempt to do any of the above) via communication lines or other communication networks and/or shipping services and/or collection of shipments.

2. In any case, subject to the liability limitations under applicable law, regardless of the cause of action, the Company’s liability shall not exceed the total payments paid by the Customer to the Company, and in any event the Company shall not be liable for consequential or indirect damage, including loss of income and/or loss of profit, for any reason whatsoever.

3. The Company and/or anyone on its behalf shall not be liable for any malfunction and/or delay and/or disruption in the use of the Website and/or the services included therein (including delay in shipping times of Products via couriers or delay in receiving notice of cancellation of a transaction or delay in receiving a Product returned to the Company by mail) and/or anything related thereto (including, without limitation, telephone lines and/or internet systems and/or cellular networks), and for any expense, loss or damage caused for any reason beyond the Company’s control, including, without limitation, as a result of an order and/or regulation and/or instruction of a governmental authority, material paralysis of communication systems, earthquake, storm, shortage of materials and/or public services and/or transport services, fire, flood, explosion, accident, pandemic, strike, shutdown, riots, disturbance of public order, war, terrorist act and/or hostilities, or lockdown. These shall not be deemed a breach of these Terms and Conditions and shall not entitle the Customer to any remedy and/or right. For the avoidance of doubt, and without limiting the foregoing, it is clarified that the Customer shall have no claim or right in connection with actions taken by the Company due to such malfunction and/or disruption.

4. Subject to applicable law, a clerical error in the Product description (including its price) shall not bind the Company and/or anyone on its behalf.

5. The Company is not responsible for any use made by the Customer and/or any other person of a Product not in accordance with the manufacturer’s and/or the Company’s instructions, including washing and/or any other use not in accordance with the instructions on the label.

6. The Company will do its best to supply quality Products at the requested time. If the Customer believes that Products purchased via the Website or the services are defective in any way, the Customer is invited to contact the Company’s customer service by email: sabonservices@golfco.co.il or by phone: 073-7099999, and the Company will handle the inquiry as soon as possible.

7. As part of use of the Website, the Company may provide links and references to various websites and pages on the internet operated by third parties (the “Linked Websites/Pages”), where the Customer may, among other things, obtain or purchase various products and services. The Customer may be required to register and provide details on such Linked Websites/Pages. It is clarified that the Company has no knowledge, control, or responsibility regarding what occurs on such Linked Websites/Pages. Providing details and registering on such websites is not subject to the Company’s privacy policy, but rather to the privacy policies of those Linked Websites/Pages and to applicable law. Browsing such Linked Websites/Pages, as well as any action the Customer performs in connection therewith, is the sole responsibility of the Customers and the owners of the Linked Websites/Pages, and the Customer shall have no claim and/or demand against the Company and/or anyone on its behalf for loss, damage or direct and/or indirect damages arising from reliance on and/or use of content and/or information provided on such Linked Websites/Pages.

G. Copyright and Intellectual Property

1. All intellectual property rights in the Website and/or the Products, including copyrights, designs, methods and trade secrets, are the exclusive property of the Company and/or, as applicable, third parties. These rights apply, among other things, to content on the Website, data on the Website, including the product list, product description and design, and any other detail related to operation of the Website, design, software, application, computer code, graphic file, text, etc., whether in the external interface, source code, or object code.

2. You may not copy, reproduce, distribute, sell, market, translate, modify, publish, broadcast, display, perform, license, create derivative works, reverse engineer, or sell (in whole or in part), temporarily or permanently, in any form, any part of the information or content included on the Website, including trademarks, images and texts, product design, product images, etc., without the Company’s prior written approval or (as applicable) the prior written approval of third parties. You may not use the Website in a manner that constitutes or may constitute infringement of the intellectual property of the Company or (as applicable) third parties without explicit prior written consent.

3. No commercial use may be made of data published in the Website’s database, the product list, or other details published therein without the Company’s prior written consent.

4. You may not use any data published on the Website for displaying it on another website or any other service without obtaining prior written consent from the Website management and subject to the terms of such consent (if granted).

5. The Company’s brand names, as well as the Website’s domain name, and the trademarks (whether registered or not) are all the exclusive property of the Company. No use may be made of them without the Company’s prior written consent.

6. To the extent that trademarks (including images, drawings, etc.) were provided for publication by companies offering products and services for sale on the Website, such trademarks are the property of those companies and may not be used without their consent.

7. All textual content, icons, information and/or displays appearing on the Website, including graphics, design, verbal presentation, trademarks, and logos, including their editing and display on the Website, are owned exclusively by the Company or (as applicable) third parties.

8. Website services must be used for lawful purposes only.

9. You may not copy and use, or allow others to use, in any way, content from the Website, including on other websites, electronic publications, printed publications, etc.

10. You may not operate or allow the operation of any computer application or other means, including crawler/robot software and the like, for the purpose of searching, scanning, copying or automatically retrieving content from the Website. This includes creating or using such means to create a compilation, collection or database containing content from the Website.

11. You may not display Website content within a frame (visible or hidden).

12. You may not display Website content in any way, including through any software, device, accessory or communication protocol that changes the design on the Website or removes any content, and in particular advertisements and commercial content.

I. Promotions and Benefits

1. The Company may (but is not obligated to) offer customers, from time to time, promotions and benefits on all or part of the Products offered for sale on the Website. Such promotions and benefits will be managed in accordance with applicable law, these Terms and Conditions, and terms that may be published on the Website from time to time for each promotion and/or benefit. Benefits intended for purchases on the Website may be redeemed only on the Website and may not be redeemed in the brand’s retail stores. Only one benefit may be used per purchase. In the event of cancellation of a transaction for an item purchased on promotion or by using a benefit, the amount refunded (where the Customer is entitled to a refund) will be the amount actually paid (i.e., after applying the promotion/benefit). The Company reserves the full right to change promotions and benefits, discontinue them, or extend them, at its sole discretion, subject to applicable law.

2. The Company reserves the right to launch and market flash sales, time-limited promotions granting any benefit, with targeted communication on and off the Website.

3. A Customer wishing to receive certain benefits, including personal benefits intended specifically for that Customer, is required to consent at the time of registration to receive ongoing content, including advertisements and marketing information from the Company, in order for the Company to send such benefits to the Customer by email. For the avoidance of doubt, a Customer who requested not to receive advertisements and marketing information from the Company will not be entitled to receive benefits due to them.

4. To redeem a 1+1 promotion, two items must be added to the cart in order to enjoy the benefit. If only one item is added, the promotion will not be applied automatically and the Customer shall have no claim regarding non-receipt of the benefit.